电话：+86 512 65681999
传真：+86 512 65682999
Sutuo built a well-trained, comprehensive technology, capable and efficient technical service team, standardize and formulate a series of complete technical service procedures and codes of conduct:
(A) rapid response speed
1, The company has technical services 7 * 24 hours on-line telephone, ready to listen to the user's advice; at any time to send staff to the user specified destination for any one of the most subtle technical services.
2, As long as the users have the need, we can provide the most perfect technical service in time without any consideration, no matter what means of transport are used to ensure the technical service personnel rushed to the designated place within the time required by the users.
3, our technical service work from the time limit, holidays, rest days are Suzhou Suzaku technical service staff day, and day and night operations, with the highest efficiency to provide users the best technical services.
(B) improve the service rules
1, according to the chapter for each user to create a detailed product information on the sale of the product, we will always be concerned about the use of equipment, adhere to the directional regular visits, take the initiative to provide technical services to ensure the healthy operation of equipment in use.
2, by professional engineers and technicians responsible for collecting user comments, truthfully detailed fill out the "visit report" archived for the record. Often maintain contact with the user bureau to enhance mutual understanding in order to provide more perfect technical services from the actual needs of users.
3, for any improvement of the company's products and any new improved products, we will promptly provide to cooperate with each and every user to ensure that they can timely use the latest technology to transform successful new products.
4, take the initiative to provide customers pre-sale, sale, service:
① free installation of products and applications, operation, design, maintenance training. Training courses include on-site training, general training and advanced training, by professional and technical personnel on-site to explain how to use and maintain products and operation of the demonstration, training allows users to trainees to grasp: the daily operation of the product management and maintenance, and general Sexual malfunctions are diagnosed, eliminated and restored; skilled use of the various tools provided.
② take the initiative to care about the situation of users using the product online, do on-site visits regularly to promptly resolve possible use of the hidden dangers, to provide friendly cooperation, to understand the user suggestions for improvement of the product.
③ In case of failure, after receiving the request for after-sales service, the sales service personnel within 4 hours must arrive at the scene; long distance, in principle, the sales service personnel must be rushed to the scene within 16 hours. After handling the issue need to be signed and approved by the Bureau staff, service personnel before returning.
(C) thoughtful technical service quality
1, Once the cooperation, regardless of project size, distance, from the timely establishment of user files, to take the initiative to ask, take the initiative to survey, take the initiative to design, take the initiative to contact the user to implement the installation and commissioning; Assist in the detection and opening and other work until fully through the project Acceptance, the user signed the whole process of recognition, are based on the needs of users as a suzathan service work guide and consistent.
2, the user's special requirements and suggestions for improvement, we will be the fastest speed of special design, special production, special construction, to meet the special needs of users.
3, for users in need, we can provide free training for operators at any time and organize visits to the Bureau to enhance the professional skills of operators.
4, the company's products manufactured life-long system maintenance and repair; to ensure that users have no worries.
(D) free technical services National unified number:
Customer Service Hotline:4008-280-610
Technical Service Hotline:0512-65683999 66958097
Technical service hotline to provide 7 * 24 hour service technical support
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